Center for Sustainable Energy
The Clean Vehicle Rebate site was originally constructed as a section on CSE's main website. Although it could be accessed via a separate domain, it was buried within the CSE site architecture, which limited how the site looked and functioned. CSE sought to separate both sites and tasked Message Agency with redesigning the information and visual design to make the site easier for consumers to use. We also refactored several aspects of the site's functionality, working with CSE's Salesforce partner to improve the integration across both systems.
Message Agency completely redesigned and rebuilt the application process to make it easier for consumers to identify their vehicle and complete the application. We better highlighted key steps in the decision tree and improved messaging both during and after application submission.
Message Agency is currently working with CSE to implement functionality and logic around income eligibility for consumers. Using a highly structured model, we are providing validation on Drupal that prevents ineligible consumers from submitting applications while also identifying them to prevent future submissions.